Terms of service

Terms and Conditions for PAKLET
Last updated: October 7, 2026.

1. Contact
PAKLET
Christian Porsborg
Grønnegade 6A
9300 Sæby, Denmark
Email: chrporsborg424@gmail.com
Online store: shoppaklet.com
Contact us by email with questions about products, orders, delivery, withdrawal, or defective goods.

2. Products and prices
PAKLET sells travel accessories. Product features, dimensions, materials, and available options are shown on each product page.
Prices are displayed in the currency selected for your market. The total price, including any applicable taxes and duties, is shown before you place your order. Standard delivery to Denmark is included in the price.
Colors may appear slightly different depending on your screen. This does not limit your rights if an item is defective or does not match the agreed description.

3. Orders and payment
Before completing your order, you can review the products, your contact details, delivery address, and total price.
After placing an order, you will receive an email with the order details. An automatic acknowledgement of receipt does not itself constitute acceptance of the order. The contract is concluded when we confirm that your order has been accepted.
Available payment methods are shown at checkout. For ordinary card payments, the amount is generally charged only when the item is dispatched.
If we cannot supply an ordered item, we will contact you as soon as possible. Any amounts already paid for items we do not deliver will be refunded.

4. Delivery
We deliver to Denmark. Items are shipped directly from our supplier to the delivery address you provide. Orders containing several products may therefore arrive in separate parcels.
Expected delivery times:
PAKLET Weekend and Solo: 8–15 business days.
PAKLET Passport: 10–18 days in transit after dispatch, plus 2–3 business days for processing.
PAKLET Cabin: 6–10 days in transit after dispatch, plus 2–3 business days for processing.
Any updated delivery times are shown on the product page when ordering. Contact us if your order does not arrive within the stated delivery time.
PAKLET bears the risk for the goods until you, or a person you have designated, receives them. Your statutory rights in the event of delay also apply when goods are shipped directly from our supplier.

5. Right of withdrawal
You generally have a 14-day right of withdrawal from the day you receive the goods. If several items from the same order are delivered separately, the period generally begins upon receipt of the last item.
To withdraw, send a clear notice to chrporsborg424@gmail.com before the deadline. Please include your order number and the items you wish to return.
You may use the withdrawal form below, but it is not mandatory. Simply failing to collect the parcel is not sufficient.
After notifying us, you must return the goods without undue delay and within 14 days.
Return address:
PAKLET – Christian Porsborg
Grønnegade 6A
9300 Sæby
Denmark
You pay the direct cost of returning goods when exercising the ordinary right of withdrawal. You bear the risk during return shipping, so we recommend keeping proof of dispatch. We do not accept cash-on-delivery parcels.
You may inspect the goods as you normally would in a physical store. If you handle them more than necessary to establish their nature, characteristics, and functioning, you may be liable for any loss in value.

6. Refunds following withdrawal
If you withdraw from the entire purchase, we refund the payments received, including any cost of our least expensive standard delivery option. Extra costs for a more expensive delivery method that you chose are not refunded.
Refunds are made without undue delay and within 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the goods or proof that they have been returned, whichever occurs first.
We use the same payment method as the purchase unless expressly agreed otherwise. No refund fee will be charged.

7. Defective goods
You have a two-year statutory right to complain about defects under the Danish Sale of Goods Act. This covers defects within the scope of that law and does not cover normal wear or damage caused by improper use.
Contact chrporsborg424@gmail.com if an item is defective, incorrect, or damaged. Please include your order number and describe the problem. Photos can help us assess the issue.
You must complain within a reasonable time after discovering the defect. A complaint within two months is always considered timely.
Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or cancellation of the purchase. For a valid complaint, PAKLET pays the necessary and reasonable return costs. Contact us before returning goods so we can agree on the procedure.

8. Personal information
We process personal information to handle orders, payment, delivery, and customer service. Read more in the privacy policy on our online store.

9. Shopify and suppliers
The online store runs on the Shopify platform. Your purchase contract is with PAKLET, which is your contact for questions or problems with your order.
A supplier shipping goods directly to you does not change PAKLET’s responsibility as the seller or your statutory rights.

10. Complaints and applicable rules
If you wish to complain, first contact us at chrporsborg424@gmail.com so we can try to find a solution.
If we cannot find a solution, you can investigate your complaint options with Nævnenes Hus at naevneneshus.dk. Access to complaint handling depends, among other things, on the nature of the case and applicable monetary thresholds.
Danish law applies, subject to mandatory consumer rights. These terms do not limit your rights under applicable law.

Model withdrawal form
Complete and send this form only if you wish to withdraw from the purchase.
To: PAKLET, Christian Porsborg, Grønnegade 6A, 9300 Sæby, Denmark. Email: chrporsborg424@gmail.com.
I hereby give notice that I wish to withdraw from my purchase of the following goods:
Goods:
Order number:
Ordered on:
Received on:
Name:
Address:
Date: